# 1 – HAPAG LLOYD – EUROPA 1 & 2 The 450-Guest, 28,890 GRT, pride of the Hapag-Lloyd fleet, has never been a household cruise name. Since its launch in 1999. the vessel has been sold primarily by travel agents in Germany, Austria, and Switzerland. This is a modern, highly evolved, unusually spacious ship that features some of the finest formal services at sea. Dining is an event and, on certain evenings, even the wait staff works in formalwear. Although we currently rank the Europa above her mid and small-ship US-based competitors, she is very definitely not for everyone. This is a German-centric experience with German being the ship’s home language. Service is top tier, food is the finest available, and the upscale traveler will notice the quality of the China, the perfection of the glasses, and the comfort of the lounges surrounding the single swimming pool. Lectures are cultural in nature and are offered in German. But that does not necessarily mean that American guests are not welcomed. The crew speaks English as a second language and, given the interest in the Europa among sophisticated cruisers from Great Britain, certain cruises are designated as bi-lingual English/German sailings. The décor among this modern feeling ship tends toward the nautical, with a fair number of yacht photos and paintings adorning the walls. That is because the Europa feels like a very private yacht with an unobtrusive staff. Smoking could be an issue for some. The Havana Cigar Lounge will be a plus for those so-inclined. Insider’s marvel at the Europa’s superior riding qualities. She is about as smooth as an ocean-going vessel gets with a rather advanced pod propulsion system. The Europa 1 remains a mystery to most American cruisers. There are language issues and the fact is that only a handful of American travel agents have experienced this unique luxury product so it is not the first ship normally recommended. But for those who enjoy the small details associated with luxury cruising, in a decidedly European environment, the Europa’s rather strong worldwide itineraries might be worthy of consideration. But only if one is comfortable sailing one of the world’s great yachts in the company of German-speaking European fellow guests. But the introduction of the more contemporary and casual Europa 2 in 2013 has changed the industry’s perception of the Hapag-Lloyd product. The new 40,000 GRT Europa 2 carries 510 guests and is yacht-like in its design. Children and North Americans are being encouraged to sail this uber-lux product and Americans are bing enticed by Hapag-Lloyd’s promise of a truly bilingual crew. They have achieved this by requiring English language course on an ongoing basis for even the lowest level crew member who might interact with guests. There is an English Language “Ambassador” who is extremely helpful with any possible language issues, although reports from the ship say that is rare. A glance around the dining room on the first night indicated any number of Americans who quickly learned that their German wait-staff spoke quite passable English. Those who favor the Peninsular or Mandarin Oriental style will appreciate the decor aboard Europa 2. Think soft, rather calming colors and lots of limestone and steel fabrication. The interiors reek of luxury and superb interior design and more than one Europa 2 guest has commented that the ship really feels much more like a floating version of “Europe’s very best boutique hotel.” Shore excursions are no better than they would be on other lines. Given the off-tourist routes this line cruises, tourism infrastructure is sometimes primitive. Bus tours and on-board lectures are in German but earphone real-time translation devices are available and seem to do an adequate job. Cabins are generally superior to those of other ships in the five-star category. There are no interior cabins at all and all standard cabins feature balconies, and comfortable seating areas. There are a number, a wide number, of connecting cabins that serve to enhance management’s goal of making this the more family-friendly of the Europe fleet. Staff standards are the highest you can encounter at sea. Issues will be dealt with immediately and the high-end, primarily German clientele, does not suffer fools or poor service lightly. The staff to guest ratios are the highest at sea as is public space. There are many luxurious sitting and lounging areas around the ship and even a sold out sailing will appear to be half-empty. Space ratio comes in at 51+, a rather amazing statistic that explains the feeling of openness aboard Europa 2. The Europa, with only sixty more guests than a Seabourn ship, has a truly excellent and comfortable Main Dining Room and four specialty restaurants. There is also a buffet that will enable any guest to later claim that they ate at the “best buffet at sea”. The ingredients used aboard ship are absolutely top drawer and Hapag-Lloyd is clearly at the top of the list in terms of per diem guest food “spend”. Of the specialty restaurants, only the Sushi dining area receives some negative comments. As on Europa 1, dinner is a two to three-hour affair so most guests make their unlimited, advance reservations early. There are enough tables for two in all venues. The menu changes daily in the main restaurant. There is never any rush as all restaurants operate on a single sitting basis. Special meals can be ordered with 24 hours notice. Tipping is neither required or expected and they actually mean it. Since its launch and the steps taken to cater to more of a non-German clientele, we are recommending Europa 2 as a much better option for most American guests than the comparatively staid Europa 1. Dress aboard Europa 2 is, shall we say, Euro-chic, but not in a necessarily Italian way. Guests are well dressed but there is no formalwear. Women will be most comfortable in pants ensembles and blazers while men tend to wear jackets with open shirts to dinner. In order to deal with American proclivities in terms of evening attire, the ship has a “no shorts at dinner” policy. On behalf of the USA, thank you Hapag-Lloyd for that clarification. This world-class ship, number one in the world for many reasons, fails in one major area of concern to potential cruisers. There are areas of the dining rooms and lounge areas, too many of them, that are set aside for smokers. Given H-L’s desire to attract more Americans to its ships you would think it might take more care in trying to kill them off by exposure to second-hand smoke. “We loved the availability of fresh seafood throughout our cruise and the opportunity to dine in the Oriental Restaurant, perhaps the best alternative restaurant at sea. If you sail this ship, be sure to look over the Meissen china – just beautiful. True, our German is rusty, but we found the classical entertainment to be just right after such elegant dining experiences. The Europa 2 well deserves your recognition as The World’s Best Luxury Cruise Ship. One thing you should include in your review is the manner in which the largest German clientele wants to interact, in English, with the Americans and the Brits on-board. It was as easy to start a conversation on this ship as it was on any of our previous cruises on Silverseas and Crystal, and that really surprised us. We would go again for the food and the white-gloved service. You only need to be aboard for five minutes when you realize this is beyond the typical five-star cruise line notion of true luxury. Very pleased that you are giving them their due. The smoking in the Jazzclub and other lounges was a negative but that was far outweighed by the positives. We are curious about the different cruise lines and so we spent about an hour in chairs right next tot he reception desk. We were pleasantly surprised that American guests were treated at least as politely as European guests. My husband said he felt like we were privileged guests at the best German private country club. Perhaps we should not tell anyone about this ship. It is already hard enough to book passage.” The Europa is definitely not for everyone. But I suppose I would go again just for the great German sausages they served in the Clipper Bar. The dress thing was fine. Yes, the folks on-board seem to like getting dressed up. But you never felt like they were showing off their jewelry as we have on some of the American ships. A lot of the Germans and Austrians described the ship as a luxury yacht, a feeling we could well understand. “ Sorry – you left out one rather serious negative in your otherwise accurate evaluation. If this is indeed the best cruise line afloat, why is the insulation between cabins so poor? We could hear snippets of conversation on one side of us and a crying child on the other side. We spoke to the Purser who assured us that none of the staterooms had any better insulation. Major oversight. We made the mistake of doing a three-week cruise and it was a really long time to be away from our American movies and television. They tried on board, but you should not sail this ship unless you really want to spend two weeks in a German resort that floats.” #2 – REGENT SEVEN SEAS CRUISES

Regent is the perfect blending of casual sophistication, lots of options, and the largest cabins in its class. The 700 Guest Mariner and Voyager have hit the sweet spot of available space and amenities to match. The Navigator, at 490 guests, is ideal for those seeking a more intimate experience.


Regent now includes a complimentary luxury pre-cruise hotel stay before each cruise. Guests have the option of taking an on-board credit if they choose to pass on the hotel night. Regent also includes so-called “two-for-one inclusive pricing”, free economy air, included shore excursions, drinks, and gratuities. This makes Regent the current leader in terms of inclusions but consumers are always advised to utilize our recommended costing formula to evaluate true value versus marketing hype.


Drinks are included, along with wines. Gratuities are not expected and all of the ships linens have been upgraded. Regent may offer the perfect blend of “not too much formality”, “ships large enough to offer amenities yet small enough to be called intimate”, and dining choices that create pre-meal excitement.


The line’s Mariner and Voyager offer the industry’s perfect blend of size(700 guests) and amenities, all-balcony cabins of 300 sq. ft.+. These are, hands down, the most comfortable and spacious lower-category categories in the luxury market.


When considering Regent for families, it is important to note that the Mariner does not have connecting rooms.


    Mariner & Voyager are well equipped with self service laundrettes. Navigator only has two. If planning to do laundry onboard, bring fabric sheets, no fabric softner provided. All laundry services are at no cost to guests. Navigator ‘s two lowest categories (G&H) are window suites. Ocean view window -6.5 feet wide does not open. Cabins that end in the number ’7″ are for triple occupancy. Regent is a member of the “Guild of English Butlers” a company created for the recruitment & training of butlers around the world. The ship’s butlers (for categories B & higher) provide everything from in-suite bar set up, afternoon canapés, packing, unpacking, laundry pressing (for a fee) or any special requests. Internet use is one of the few services for which there is an additional charge. Passengers can, for a $6.50 daily charge have a copy of their favorite newspaper transmitted electronically delivered to their cabin. Regent is one of the few luxury cruise lines that genuinely welcomes children & offers a dedicated children’s program during kids school breaks in summer months. All drinks are included, and guest can request from their steward bottles of wine or liquor(Grey Goose) etc. to their cabin. The only time there is a charge for liquor is if they request a high end scotch, or an expensive wine/champagne. Room service is 24 hours & many guests enjoy memorable dinners in-suite on their balcony. One of the four restaurants, Signatures, is actually operated by Cordon Bleu. Prime 7 is the highly-regarded steakhouse and there are no extra charges for reservations at either of these venues, although guests booked in the lower categories may be disappointed at their inability to book more than one or two nights in the specialty restaurants.

We think it is important to point out that several industry evaluation sources place either Seabourn, Crystal, or Silverseas above Regent in their rankings. In previous years, we felt that Regent could not be said to outrank these worthy competitors. In our latest ratings, however, we feel that Regent has one-upped it’s Five Star competitors with the industry’s best accommodations, food that is approachable and keeps getting better, and pricing that is, at this time, the most inclusive in the industry. Not one of their competitors is offering the combination of Free Airfare, Gratuities, All Alcoholic Beverages, and Complimentary Shore Excursions. Suite guests receive additional amenities that often include a pre-night hotel and complimentary Business Class air. Regent soars to the head of the pack with its consumer-driven amenities that simply make it a superior value for luxury that is less formal but every bit as personal as its competitors.


Regent is the best choice for those seeking a ship with full amenities. and the luxury sector’s best cabins. Couple that with the warmth of its crew, the stability of 50,000 ton vessels, and the amenities that a 700 guest ship can provide, and we must conclude that Regent ought to be among the lines first considered for the majority of upscale cruisers seeking informality coupled with elegance. (Note that the Navigator is a smaller vessel and carries just 490 guests. It is still considered an extremely low density ship. Given its size, we think that the Navigator should not be booked for longer sailings with potentially rough seas.


In 2012, Regent announced that it was changing the theme of its veranda restaurant to a casual Italian no-reservation required option called Setti Mare. The new restaurant is located on all three Regent ships and features appetizers and house-made pastas at a buffet or table-side, followed by entrees ordered off the menu. Guests who wish to go ashore in the evening will find Setti Mari to be a satisfying experience without the need for guests to allow more than an hour for their dinner. The majority of guests will want to linger, and the new Italian concept will make that possible with an expansive selection of comfortable yet refined Italian cuisine. The Veranda had previously been a rather difficult to describe “Mediterranean Restaurant.” Sette Mare has been a major success. Guests are able to select from a wide selection of premium Italian wines.”


“Want the truth. I would choose Regent again just for the bathrooms.”


“The best-kept secret for dining is the “almost always available” Terrace restaurant on the upper deck with its floor to ceiling windows, mini-buffet followed by a Mediterranean sit-down menu. We found the guests aboard our three Regent Cruises to be younger then the crowd on Crystal and bit hipper. Since we’re in our forties, this made a difference.”


“There was less staff-guest interaction on our recent Voyager sailing then we expected. The staff made very little effort to learn the guest’s names. At least that was true of the officers. The Indonesian’s in the dining area and around the pool were much friendlier.”


“I really liked the Concierge Desk. We were able to rent a car out of Sorrento and we drove along the coast, stopping at the Hotel San Pietro for a great lunch. One night we were exhausted and we asked to see the dinner menu. That night, as cruised off the coast, we were served dinner in our cabin with the sliding glass doors open and a clear view of the sea. It just doesn’t;t get any better or more romantic then that.


“Our recent Regent Cruise in the Med featured a former Concorde Pilot and one of the nation’s top sleep experts. I was fascinated by virtually everything these two gentleman had to say. Someone at Regent is doing a good job lining up guest lecturers. We don’t feel that positive about the evening entertainment. We would have preferred more lectures, feature films, or concert videos then the sorry attempt at singing and dancing. Cole Porter is so yesterday.”


“There is an elegance to Seabourn that we just didn’t feel on Regent. We were also disappointed that Regent staff made very selective choices in addressing guests by name. It seems not to be their normal policy. If Seabourn is the Ritz Carlton, Regent came off as more of a Hyatt.”


s more casual atmosphere, particularly as compared with what we experienced on Silverseas. The impression we had was that the Regent guests put up with dressing up once or twice during the cruise while the Silverseas crowd couldn’t wait to get in”


“There are some problems with the propulsion system on the Mariner. These have not been fixed and the ship is not capable of going full speed. Our sailing was able to do all ports on schedule but there was one afternoon off the Alaskan coast when we hit a bit of rough water and one wondered if the fact that one of the pods was messed up had anything to do with it. We had a wonderful cruise and will sail with Regent again. We won’t hesitate to sail the Mariner. But we wish we had been told prior to boarding.”


“There seems to be some confusion about the way Regent handles shore excursions. We just got off an absolutely wonderful cruise with them but we had arrived in a dither because our agent and Regent’s web site reported that all shore excursions were sold out – at least the ones that were complimentary. This caused more than a little anxiety but when we boarded the tour desk said that all but three of the tours were “wide open.”. It turns out, we learned later, that Regent’s shipboard computers “don’t talk” with the computers in their corporate headquarters. At this point, we would advise, that you not believe anything told you in advance about availability. Once on board, everything worked out beautifully.” ” Having sailed several of the Top-Rated lines, including Seabourn and Silverseas, we would rank Regent just below Seabourn and Silverseas because of the lack of European style and formality in the dining room. The lack of formal dress rules on Regent adds to a lack of true sophistication that we feel should be part of the traditional luxury cruise experience. We do not expect a “relationship” with our waiters or cabin stewards. We think that ratings ought to be based on class and civility. You will find a somewhat more refined group aboard Seabourn and Silverseas We were, quite frankly, rather shocked that Regent has no formal nights at all on any sailing, anywhere in the world, of fewer than sixteen days.” “We found the deck, dining room, and bar staff on the Mariner to be generally excellent. But the same cannot be said for the somewhat arrogant Front Desk. They should all be locked inside a Ritz Carlton for a month or two in the hopes that some of it might rub off.”